September 16, 2019

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Printing FAQ

What paper stock do you print on?
Our Business Cards, Postcards, Rackcards, Press Kit, Bookmarks, Tent Cards and Collector Cards are printed on 14-point glossy card stock with UV coating (lamination) on the color side(s). We also offer 14- point Premium Uncoated paper stock for our business cards and our 4 x 6 and 5.5 x 8.5 postcards. All other products are printed on 100 lb gloss book stock, with overall aqueous coating on both sides.

What kind of press do you use?
We use Heidelberg sheet-fed press with an aqueous coater.

What kind of inks do you use?
All of our products are printed with four-color inks: (Cyan, Magenta, Yellow, and Black). Color density less than 15% may not print.

What line screen do you print with?
We print with a 200 line screen (Lines Per Inch).

Can I request spot color?
No. We print using a 4-color process, meaning that all of our products are printed with Cyan, Magenta, Yellow, and Black inks. We do not use any inks other than CMYK.

Can I write or print on UV coating?

What kinds of varnish (coating) do you use?
Depending on what product you are ordering, it will either have aqueous coating or UV coating.

Can I place an order for a custom size card if I order online?
If you need a custom size card, please complete our custom quote request form or give us a call at 440.941.7779. We would be happy to provide you with a quote for your custom project.

When preparing press-ready digital files, what size should I build my file to?
Please build your press-ready digital files to bleed size by adding 0 .1" dimension for any product that is printed on 14- point cardstock (for example: business cards and postcards) and 0.125" for all other products (for example: brochures and flyers).

What is the required bleed?
Our bleed is 0.1" or 0.125" added to each overall dimension. Files not built correctly may delay the order, or may add costs.

What if my cards don't bleed?
We require ALL files to be built to the full bleed dimension specified for each trim size. We automatically trim 0.1" or 0.125" off of each edge, which will result in the desired trim size.

How do I prepare files for trim?
Simply add 0.1" or 0.125" to each overall dimension of your digital layout. Example: a 5" x 7" would have a bleed size of 5.1" x 7.1".

When do I pay?
You will be invoiced immediately upon placing your order. Terms are net 15. In some cases, depending on the printing time, payment may be required before you receive your print materials.

Can I cancel or change my order?
We will be happy to help you cancel your order prior to approval. However, orders may be eligible for cancellation upon request via email. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order. If job is canceled, any labor hours (proof, graphics design, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your refund. (15%-30% of total transaction).

What if I am not satisfied with my order?
We are committed to customer satisfaction. However, we are not responsible for typing, color, image, or design errors introduced by customers in the document creation process.

What is your return policy?
Since each order is unique to each customer it has no re-sale value, therefore All Sales Are Final. If we verify that we made an error on our end, we will re-print the order. No Refunds or Credit. Customer must notify within 6 business days of order acceptance to notify any defects discovered in the ordered product. In order to receive a replacement the customer must return 100% of the received product within 15 days (at their own expense) from the time when the delivery was received. All new charges related to expediting printing (Rush Printing or Shipping) are NON REFUNDABLE, including those orders that are returned for any reason.

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